Indeed, one must always be cognizant of the inherent risk. Money can be lost in various ways, from direct trading losses to the bankruptcy of unregulated trading platforms – the possibilities are vast. However, such risks can be mitigated by carefully considering to whom and how much you’re investing. The most crucial factor is how you trade. Studies indicate that 70% of novice traders eventually lose their money. To successfully navigate the stock market, particularly when using trading bots, one requires experience and technical understanding. With appropriate settings, trading bots can generate reliable returns over the long term. However, without a fundamental knowledge base, losses are typically inevitable. To minimize this risk, we monitor and calibrate our customers’ trading bots.

Yes, we cannot rule out the possibility of losses as they are also dependent on the client’s actions. It’s common for the trading bot to have to sell at a loss to prevent further, larger losses. If the client then withdraws their money, they would understandably incur a loss. Naturally, this responsibility falls on the client. From a technical perspective, losses can occur if the trading bot fails to sell in time during a market crash. As such, we manage and monitor our clients’ trading bots to mitigate this risk as much as we can.

Profits can be significantly reduced or even completely lost, predominantly due to human errors. As emotional beings, humans often falter whereas trading bots operate based on a particular logic, unswayed by emotions. There’s a possibility of eroding previously made profits or failing to realize potential profits altogether. If the market rises and you delay your entry, there’s a risk of missing out on potential earnings. In this way, one could forfeit potential profits. Our trading bots, however, operate based on key market indicators, leveraging them to identify buying and selling opportunities as per the pre-defined strategy.

Absolutely not! We only engage in spot market trading, without the use of leverage. Based on our experience, we’ve found that due to the market’s volatility, leverage isn’t necessary. The significant price fluctuations allow us to realize profits with the assistance of our trading bots. Therefore, we believe the spot market is more than adequate for generating substantial returns. Additionally, the total losses that are possible in futures trading can be avoided.

Absolutely not! The trading bot is only authorized to execute spot trading operations and read data for its functionality. It is not permitted to perform transfers either within or outside of the client’s account. We place high importance on the authorizations that we issue, which are governed by clear rules. If a customer creates an API key that extends beyond the two authorization levels we require, we will reject that API key.

There could be several reasons for this. Most commonly, the trading bot might not be recognizing viable entry points, and thus, it waits. Rarely, this could be due to a technical defect. You may need to review your package, what you have signed up for with us, and your account balance at your trading platform. If these data points do not align, the trading bot will be unable to manage the corresponding volume. If any ambiguities persist, please feel free to reach out to us!

This can occur under certain circumstances. However, this issue is not our responsibility, but lies with the respective trading platforms. In the event of an extraordinarily severe sell-off (mega crash), the overwhelming flood of data could cause the trading bot’s sell orders to be delayed or not accepted at all by the exchange. If this situation arises, we will personally reach out to the exchanges to address this issue in the interest of our customers. In very rare instances, a system error may prevent a timely sale. Therefore, we monitor the trading bot’s activities round the clock to ensure immediate intervention if needed.

Essentially, the trading bot doesn’t purchase positions unless we specify them. It isn’t programmed to decide which asset will be acquired. If an asset has been purchased based on our analysis and the customer vehemently opposes this decision, there’s a straightforward solution: the customer can liquidate the position in their own brokerage account. In the event the trading bot has acquired a position that the customer wishes to retain, the customer has the option to disable the trading bot.

The impacts of an inaccurate analysis are minimal. We continuously monitor the trading bots and the markets, and can rapidly identify when the analysis ceases to be precise. In response to this, we can promptly recalibrate the trading bot and adapt to the new circumstances in a remarkably short period of time.

Through regression analyses, we aim to proactively identify potential trends by thoroughly examining market depth. However, it’s important to note that even after identifying a possible trend, there’s no guarantee it will materialize. The factors preventing its emergence could be numerous and diverse. Even when a more apparent trend surfaces, it does not necessarily mean the market will respond accordingly. Nevertheless, this does not pose an issue for our trading operations, as we are equipped to respond to potential trend shifts within seconds.

If you have forgotten your password or username, there is no need to worry. You can recover and re-enter them through your member profile. Please go to the login page and click the ‘Forgot password’ button to begin the process. For any other issues, please don’t hesitate to contact us.

Absolutely, and it will stay that way. Your API keys are not stored within the customer area. Instead, they are securely held within our isolated trading bot system, ensuring that no other system, and no one other than us, can access them.

All data traversing our website is encrypted using 256-bit encryption. Through your login process, we can confirm that you are the only one accessing your account. Our system is monitored round the clock to prevent any suspicious logins or activities from slipping past our attention. To assist us, we utilize an AI system that alerts us of any potential suspicious activities that deviate from the norm.